Statement of purpose
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STATEMENT OF PURPOSE
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Name of establishment or agency
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Family Dental Care |
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Address and postcode
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26A Cowbridge Road West Ely Cardiff CF5 5BS
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Telephone number
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02920 567000 |
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Email address
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familydental5@yahoo.co.uk |
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Fax number
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n/a |
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Aims and objectives of the establishment or agency
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We aim to provide accessible high quality private and NHS dental care. This includes an initial consultation, x-rays, treatment of periodontal (gum) disease, fillings, prosthetic treatment (crowns, bridges, veneers, dentures), root canal treatments, extractions and cosmetic bleaching.
Facial aesthetics are available including anti wrinkle injections, facial & lip fillers.
Teeth Straightening.
Oral surgery & oral medicine services are available including extraction of teeth, surgical removal of teeth, extraction of wisdom teeth, assessment & treatment of facial pain, Coronoctomy, exposure of impacted teeth, TMJ jaw joint conditions, snoring & sleep apnoea, diagnosis & management of oral pathology and removal of lumps from mouth & teeth.
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REGISTERED MANAGER DETAILS
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Name |
Anoushka Wickramamsinghe |
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Address and postcode
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Family Dental Care 26A Cowbridge Road West Ely Cardiff CF5 5BS |
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Telephone number |
02920 567000 |
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Email address |
familydental5@yahoo.co.uk |
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Fax number |
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Relevant qualifications
BDS comm (Wales) MFDS RCS (Eng)
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Relevant experience
VT 2001-2002 – Dental Practice 2002-2005 – House Officer Oral Surgery SHO Maxfac 2002 -2003 SHO Oral pathology 2004 Staff grade Oral surgery 2004-2005 Specialist registrar oral microbiology 2005
2005 – 2007Associate dentist at Graham Richards & Associates 2007- 2010 Associate dentist at Rob Phillips practice
2015 to present – Principal Dentist & owner Family Dental Care
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RESPONSIBLE INDIVIDUAL DETAILS (please delete this section if not applicable)
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Name |
Anoushka Wickramasinghe |
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Address and postcode
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Family Dental Care 26A Cowbridge Road West Ely Cardiff CF5 5BS
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Telephone number |
02920 567000 |
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Email address |
Familydental5@yahoo.co.uk
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Fax number |
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Relevant qualifications
BDS comm (Wales) MFDS RCS (Eng)
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Relevant experience
2000-2005 – House Officer Oral Surgery VT 2001-2002 – Dental Practice SHO Maxfac 2002 -2003 SHO Oral pathology 2004 Staff grade Oral surgery 2004-2005 Specialist registrar oral microbiology 2005
2005 – 2007Associate dentist at Graham Richards & Associates 2007- 2010 Associate dentist at Rob Phillips practice
2015 to present – Principal Dentist Family Dental Care
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Roles and responsibilities within the organisation
Principal Dentist & Owner
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STAFF DETAILS
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Please provide the following details for all staff providing services at your establishment or agency
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Name |
Position |
Relevant qualifications / experience |
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Anoushka Wickramasinghe |
Principal Dentist, Owner & Registered manager |
BDS comm (Wales) 2000 MFDS RCS (Eng) 2003 GDC 77572 |
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Nader Al Homsi Mofti
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Associate Dentist |
Grado en Odontologia Madrid 2015 GDC 268045 |
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Lauren Young |
Associate Dentist |
BDS University of Sheffield 2012 GDC 229202 |
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Aisha Sheikh |
Associate Dentist |
BChD University of Leeds 2017 GDC 271101 |
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Ali Al-Rikabi |
Dentist Consultant oral & maxillofacial surgeon |
BDS 1996 Baghdad MFDS 2004 Glasgow IQE 2005 Edinburgh MBBCH 2009 Cardiff MRCS 2010 Edinburgh FRCS 2016 |
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Sioned Owens |
Therapist |
Diploma of Dental Hygiene University of Wales 2004 Diploma Dental Therapy University of Wales GDC 6588 |
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Elen Hillman |
Hygienist |
Diploma of Dental Hygiene Cardiff University 2021 National Diploma in Dental Nursing NEBDN 2013 GDC 246787 |
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ORGANISATIONAL STRUCTURE |
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Please insert a diagram or description of your organisational structure (please delete this section if not applicable)
Family Dental Care
Responsible individual and Registered manager - Anoushka Wickramasinghe GDC 77572
Practice Manager - Louise Mather GDC 127765
Dentists - Nader Al Homsi Mofti GDC 268045 Lauren Young GDC 229202 Aisha Sheikh GDC 271101 Ali Al-Rikabi GDC 84797
Therapist – Sioned Owens GDC 6588
Hygienist – Elen Hillman GDC 246787
Qualified dental nurses – Louise Mather GDC 127765 Savannah Jones GDC 121933 Kate Jones GDC 217499 Ellen Jenkins GDC 279138 Tayah Uncles GDC 291303 Charlotte Clifford GDC 267326
Trainee nurses – Ami Clarke Hannah Chapman
Receptionists – Karen Hall Savannah Jones Lisa Williams
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SERVICES / TREATMENTS / FACILITIES
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Please detail each treatment you intend providing with the age range and any specialist equipment used
Family Dental Care is focussed on delivering safe and high quality treatment to all Private and NHS patients. We’re a family based dental practice and our patients are of all ages.
Initial consultation, regular examinations, x-rays, treatment of periodontal (gum) disease, fillings, prosthetic treatment (crowns, bridges, veneers, dentures), root canal treatments, extractions & cosmetic bleaching.
Teeth straightening.
Facial aesthetics are available including anti wrinkle injections, facial & lip fillers.
Oral surgery & oral medicine services are available including extraction of teeth, surgical removal of teeth, extraction of wisdom teeth, assessment & treatment of facial pain, Coronoctomy, exposure of impacted teeth, TMJ jaw joint conditions, snoring & sleep apnoea, diagnosis & management of oral pathology and removal of lumps from mouth & teeth.
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PATIENTS VIEWS
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How do you seek patient’s views on the services / treatments you provide?
Via verbal communication, patient feedback forms,online patient feedback, testimonials, online external rating and social media. We regularly audit patient satisfaction questionnaires on each provider, these are collected and results are discussed at practice meetings. Measuring patient experience of care and treatment highlights areas that need to be improved.
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ARRANGEMENTS FOR VISITING / OPENING HOURS
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What are the opening hours of the establishment? What are the arrangements for patients who require urgent care or treatment out of hours? If you provide in patient care what are the arrangements for contact between patients and their relatives i.e. visiting times
The practice opening hours are Monday – Friday 9.00 – 17.00.
NHS patients can access the out of hours emergency dental service by calling 0300 10 20 247. Private patients can call a mobile number of the dentist from the practice on call. These numbers are displayed in clear view of the entrance of practice, they are also available on our answer machine.
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ARRANGEMENTS FOR DEALING WITH COMPLAINTS
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Please provide details about
Practice Complaints Procedure
In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain they are dealt with as courteously and promptly so that the matter is resolved as quickly as possible. The procedure is based on these objectives. Our aim is to react to complaints in the way which we would want our complaint about a service to be handled. We learn from every mistake that we make and respond to patients concerns in a caring and sensitive way.
1. The person responsible for dealing with any complaint about the service we provide is Anoushka Wickramasinghe. 2. If a patient complains on the telephone or at reception desk, we will listen to the complaint and inform you when it will be possible for you to discuss the matter with Anoushka Wickramasinghe. The member of staff will take brief notes of the complaint and pass them on. If we cannot arrange this within a reasonable period of time, or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it. 3. If the patient complains in writing the letter will be passed on immediately to Anoushka Wickramasinghe. 4. If a complaint is about any aspect of clinical care or associated charges, the dentist concerned will be informed. 5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within two working days. We will seek to investigate the complaint with ten working days of the complaint being received, to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to him or her on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed. 6. We will confirm the decision about the complaint in writing to the patient immediately after completing our investigation. 7. Proper and comprehensive reports are kept of any complaint received. If you have a concern about services you have received from Family Dental Care you should normally ask Family Dental Care to look into it for you, but if you prefer, you can ask the Local Health Board to do so. You can contact the Local Health Board Team at:
For NHS treatment
Concerns Team Cardiff & Vale University Health Board Headquarters University Hospital Wales Heath Park Cardiff CF14 4XW Tel: 029 20 743301 0r 029 20 744095 Email: concerns@wales.nhs.uk
Public Services Ombudsman For Wales 1 Ffordd Yr Hen Gae Pencoed CF35 5LT 0300 7900203
Email: ask@ombudsman-wales.org.uk
South Glamorgan Community Health Council Telephone: 02920 750112 Email: SouthGam.chiefofficer@waleschc.org.uk
The General dental Council 37 Wimpole street London W1M 8DQ Telephone: 020 7167 6000 Email: information@gdc-org.uk Online complaints form at www.gdc-uk.org
A leaflet “Putting things right raising a concern about NHS from 1st April 2011” is also available from the Concerns Team or it can be downloaded from: www.puttingthingsright.wales.nhs.uk
For private treatment Healthcare Inspectorate Wales Welsh Government Rhydycar Business Park Merthyr Tydfil CF48 1UZ Telephone: 0300 062 8163 Fax: 0300 062 8387 Email: hiw@wales.gsi.gov.uk
The General dental Council 37 Wimpole street London W1M 8DQ Telephone: 020 7167 6000 Email: information@gdc-org.uk Online complaints form at www.gdc-uk.org
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PRIVACY AND DIGNITY
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How will patients’ privacy and dignity be respected in line with the Equality Act 2010 and the protected characteristics of
Our vision is for Family Dental Care to be a successful, caring and a welcoming place for patients to receive dental care and advice. We want to create a supportive and inclusive environment where our staff can reach their full potential and care is provided in partnership with patients, without prejudice or discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people's backgrounds and circumstances will be positively valued.
This policy will help us to achieve this vision. Legal responsibilities
The rights of our patients and our staff with regards to discrimination are protected by anti-discrimination legislation including:
By adopting this policy, we accept our responsibility to ensure that discrimination does not take place and that everyone is treated fairly and equally. Aim
The aim of this policy is to achieve equality of care experience by removing any potential discrimination in the way that people are cared for and treated by the Practice, including:
Putting this policy into practice
We aim to develop and support equality and diversity measures by:
Comments and concerns
If you believe you have been treated in any way contrary to this policy or you have any comments on how we can ensure that it works better, please contact Anoushka Wickramasinghe at the practice. We will investigate your concerns and take appropriate action.
Monitoring and review
We will monitor the effectiveness of this policy and the impact on all other relevant policies and practice. This review will happen when necessary and as a minimum annually.
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Date Statement of Purpose written
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11/12/17 |
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Author
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Louise Mather |
STATEMENT OF PURPOSE REVIEWS
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Date Statement of Purpose reviewed |
07/05/19
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Reviewed by
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Louise Mather |
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Date HIW notified of changes |
07/05/19
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Date Statement of Purpose reviewed |
05/08/19 |
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Reviewed by
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Louise Mather |
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Date HIW notified of changes |
05/08/19
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Date Statement of Purpose reviewed |
13/01/21 |
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Reviewed by
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Louise Mather |
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Date HIW notified of changes |
13/01/21
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Date Statement of Purpose reviewed |
22/09/23 |
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Reviewed by
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Louise Mather |
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Date HIW notified of changes |
25/09/23
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Date Statement of Purpose reviewed |
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Reviewed by
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Date HIW notified of changes |
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