Call us 02920 567000
26a Cowbridge Road West, Ely
Cardiff, South Glamorgan  CF5 5BS
Email us

Statement of purpose 

 

STATEMENT OF PURPOSE

 

Name of establishment or agency

 

Family Dental Care

Address and postcode

 

 

 

 

 

 

 

26A Cowbridge Road West

Ely

Cardiff

CF5 5BS

 

 

 

 

 

 

 

Telephone number

 

02920 567000

Email address

 

familydental5@yahoo.co.uk

Fax number

 

n/a

 

 

 

Aims and objectives of the establishment or agency

 

 

We aim to provide accessible high quality private and NHS dental care. This includes an initial consultation, x-rays, treatment of periodontal (gum) disease, fillings, prosthetic treatment (crowns, bridges, veneers, dentures), root canal treatments, extractions and cosmetic bleaching.

 

 Facial aesthetics are available including anti wrinkle injections, facial & lip fillers.

 

Oral surgery & oral medicine services are available including extraction of teeth, surgical removal of teeth, extraction of wisdom teeth, assessment & treatment of facial pain, Coronoctomy, exposure of impacted teeth, TMJ jaw joint conditions, snoring & sleep apnoea, diagnosis & management of oral pathology and removal of lumps from mouth & teeth.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REGISTERED MANAGER DETAILS

 

Name

 

Anoushka Wickramamsinghe

Address and postcode

 

 

 

 

 

 

 

Family Dental Care

26A Cowbridge Road West

Ely

Cardiff

CF5 5BS

Telephone number

02920 567000

Email address

familydental5@yahoo.co.uk

Fax number

 

Relevant qualifications

 

 BDS comm (Wales) MFDS RCS (Eng)

 

 

 

 

 

 

 

 

 

 

 

 

 

Relevant experience

 

 

VT 2001-2002 – Dental Practice

2002-2005 – House Officer Oral Surgery

SHO Maxfac 2002 -2003

SHO Oral pathology 2004

Staff grade Oral surgery 2004-2005

Specialist registrar oral microbiology 2005

 

2005 – 2007Associate dentist at Graham Richards & Associates

2007- 2010 Associate dentist at Rob Phillips practice

 

2015 to present – Principal Dentist & owner Family Dental Care

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RESPONSIBLE INDIVIDUAL DETAILS

(please delete this section if not applicable)

 

Name

 

Anoushka Wickramasinghe

Address and postcode

 

 

 

 

 

 

 

Family Dental Care

26A Cowbridge Road West

Ely

Cardiff

CF5 5BS

 

 

 

 

Telephone number

02920 567000

Email address

Familydental5@yahoo.co.uk

 

Fax number

 

 

Relevant qualifications

 

BDS comm (Wales) MFDS RCS (Eng)

 

 

 

 

 

 

 

 

 

 

Relevant experience

 

2000-2005 – House Officer Oral Surgery

VT 2001-2002 – Dental Practice

SHO Maxfac 2002 -2003

SHO Oral pathology 2004

Staff grade Oral surgery 2004-2005

Specialist registrar oral microbiology 2005

 

2005 – 2007Associate dentist at Graham Richards & Associates

2007- 2010 Associate dentist at Rob Phillips practice

 

2015 to present – Principal Dentist Family Dental Care

 

 

 

 

 

 

 

 

 

 

 

 

Roles and responsibilities within the organisation

 

Principal Dentist & Owner

 

 

 

 

 

 

 

 

STAFF DETAILS

 

Please provide the following details for all staff providing services at your establishment or agency

 

Name

Position

Relevant  qualifications / experience

 

Anoushka Wickramasinghe

Principal

Dentist, Owner & Registered manager

BDS comm (Wales) 2000 MFDS RCS (Eng) 2003

GDC 77572

Jason Hall

 

Associate Dentist

BDS (Wales) 1997

GDC 73000

 

Caroline Grant

Associate Dentist

BDS (Wales) 2009

GDC 176720

 

Nia Morgan

Associate Dentist

BDS (Wales) 2002

MFDS RCS (Eng) 2006

GDC 80784

 

Paul Edwards

Associate Dentist

BDS (Wales) 1987

GDC 62550

Bethany Wattam

Hygienist

Diploma in dental hygiene Cardiff 2019

GDC 284490

Jayashree Melekote Palaksha

 

Dentist

Statutory exam 2013

BDS Rajiv Gandhi 2006

 

Ali Al-Rikabi

Dentist

Consultant oral & maxillofacial surgeon

BDS 1996 Baghdad

MFDS 2004 Glasgow

IQE 2005 Edinburgh

MBBCH 2009 Cardiff

MRCS 2010 Edinburgh

FRCS 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

       

 

 

 

 

 

 

ORGANISATIONAL STRUCTURE

Please insert a diagram or description of your organisational structure

 (please delete this section if not applicable)

 

Family Dental Care

 

 Responsible individual and Registered manager - Anoushka Wickramasinghe GDC 77572

 

 

Practice co-ordinator - Louise Mather GDC 127765

 

 

Dentists  - Jason Hall  GDC 73000

                       Caroline Grant GDC 176720

                       Paul Edwards GDC 62550

                 Nia Morgan GDC 80784

                  Jayashree Melekote Palaksha GDC 249254

Ali Al-Rikabi GDC 84797

 

 

Hygienist – Bethany Wattam GDC 284490

 

 

Qualified dental nurses -

Savannah Jones GDC 121933

Kate Jones GDC 217499

Ellen Jenkins GDC 279138

 

 

 Trainee nurses –

Aimme Price

Shauna Hopkins

Laura Smith

 

 

 Receptionists –

Karen Hall

Liz Prewett

Lisa Williams

Gemma Jenkins

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SERVICES / TREATMENTS / FACILITIES

 

Please detail each treatment you intend providing with the age range and any specialist equipment used

 

Family Dental Care is focussed on delivering safe and high quality treatment to all Private and NHS patients. We’re a family based dental practice and our patients are of all ages.

 

 

Initial consultation, regular examinations, x-rays, treatment of periodontal (gum) disease, fillings, prosthetic treatment (crowns, bridges, veneers, dentures), root canal treatments, extractions & cosmetic bleaching.

 

Facial aesthetics are available including anti wrinkle injections, facial & lip fillers.

 

Oral surgery & oral medicine services are available including extraction of teeth, surgical removal of teeth, extraction of wisdom teeth, assessment & treatment of facial pain, Coronoctomy, exposure of impacted teeth, TMJ jaw joint conditions, snoring & sleep apnoea, diagnosis & management of oral pathology and removal of lumps from mouth & teeth.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PATIENTS VIEWS

 

How do you seek patient’s views on the services / treatments you provide?

 

Via verbal communication, patient feedback forms,online patient feedback, testimonials, online external rating and social media.

We regularly audit patient satisfaction questionnaires on each provider, these are collected and results are discussed at practice meetings. Measuring patient experience of care and treatment highlights areas that need to be improved.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ARRANGEMENTS FOR VISITING / OPENING HOURS

 

What are the opening hours of the establishment?

What are the arrangements for patients who require urgent care or treatment out of hours?

If you provide in patient care what are the arrangements for contact between patients and their relatives i.e. visiting times

 

The practice opening hours are Monday – Friday 9.00 – 17.00.

 

NHS patients can access the out of hours emergency dental service by calling 02920444500. Private patients can call a mobile number of the dentist from the practice on call. These numbers are displayed in clear view of the entrance of practice, they are also available on our answer machine.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ARRANGEMENTS FOR DEALING WITH COMPLAINTS

 

Please provide details about

  • how to complain
  • who to complain to
  • how you will deal with a complaint
  • other sources of help if patient not happy with how you have dealt with the complaint (include contact details for HIW)

 

 

 

 

Practice Complaints Procedure

 

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain they are dealt with as courteously and promptly so that the matter is resolved as quickly as possible.

The procedure is based on these objectives. Our aim is to react to complaints in the way which we would want our complaint about a service to be handled. We learn from every mistake that we make and respond to patients concerns in a caring and sensitive way.

 

1. The person responsible for dealing with any complaint about the service

we provide is Anoushka Wickramasinghe.

2. If a patient complains on the telephone or at reception desk, we will listen

to the complaint and inform you when it will be possible for you to discuss

the matter with Anoushka Wickramasinghe. The member of staff will take

brief notes of the complaint and pass them on. If we cannot arrange this

within a reasonable period of time, or if the patient does not wish to wait

to discuss the matter, arrangements will be made for someone else to deal

with it.

3. If the patient complains in writing the letter will be passed on

immediately to Anoushka Wickramasinghe.

4. If a complaint is about any aspect of clinical care or associated charges,

the dentist concerned will be informed.

5. We will acknowledge the patient’s complaint in writing and enclose a copy

of this code of practice as soon as possible, normally within two working

days. We will seek to investigate the complaint with ten working days of

the complaint being received, to give an explanation of the circumstances

which led to the complaint. If the patient does not wish to meet us, then

we will attempt to talk to him or her on the telephone. If we are unable to

investigate the complaint within ten working days we will notify the

patient, giving reasons for the delay and a likely period within which the

investigation will be completed.

6. We will confirm the decision about the complaint in writing to the patient

immediately after completing our investigation.

7. Proper and comprehensive reports are kept of any complaint received.

If you have a concern about services you have received from Family

Dental Care you should normally ask Family Dental Care to look into it

for you, but if you prefer, you can ask the Local Health Board to do so.

You can contact the Local Health Board Team at:

 

 

For NHS treatment

 

Concerns Team

Cardiff & Vale University Health Board Headquarters

University Hospital Wales

Heath Park

Cardiff CF14 4XW

Tel: 029 20 743301 0r 029 20 744095

Email: concerns@wales.nhs.uk

 

Public Services Ombudsman For Wales

1 Ffordd Yr Hen Gae

Pencoed

CF35 5LT

0300 7900203

 

Email: ask@ombudsman-wales.org.uk

 

 

South Glamorgan Community Health Council
Pro-Copy Business Centre (Rear)
Parc TÅ· Glas
Llanishen
Cardiff
CF14 5DU

Telephone:    02920 750112

Email:           SouthGam.chiefofficer@waleschc.org.uk

 

 

 

The General dental Council

37 Wimpole street

London

W1M 8DQ

Telephone: 020 7167 6000

Email: information@gdc-org.uk

Online complaints form at www.gdc-uk.org

 

 

A leaflet “Putting things right raising a concern about NHS from 1st April 2011”

is also available from the Concerns Team or it can be downloaded from:

www.puttingthingsright.wales.nhs.uk

 

 

For private treatment

Healthcare Inspectorate Wales

Welsh Government

Rhydycar Business Park

Merthyr Tydfil

CF48 1UZ

Telephone: 0300 062 8163

Fax: 0300 062 8387

Email: hiw@wales.gsi.gov.uk

 

The General dental Council

37 Wimpole street

London

W1M 8DQ

Telephone: 020 7167 6000

Email: information@gdc-org.uk

Online complaints form at www.gdc-uk.org

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PRIVACY AND DIGNITY

 

How will patients’ privacy and dignity be respected in line with the Equality Act 2010 and the protected characteristics of

  • age
  • disability
  • gender re-assignment
  • marriage and civil partnerships
  • pregnancy and maternity
  • race
  • religion or belief
  • sex
  • sexual orientation

 

 

 

Our vision is for Family Dental Care to be a successful, caring and a welcoming place for patients to receive dental care and advice. We want to create a supportive and inclusive environment where our staff can reach their full potential and care is provided in partnership with patients, without prejudice or discrimination. We are committed to a culture where respect and understanding is fostered and the diversity of people's backgrounds and circumstances will be positively valued.

 

This policy will help us to achieve this vision.

Legal responsibilities

 

The rights of our patients and our staff with regards to discrimination are protected by anti-discrimination legislation including:

 

  • The Equality Act 2010
  • Part-time Workers (Prevention of Less Favourable Treatment) Regulations 2000
  • Employment Rights Act 1996

 

By adopting this policy, we accept our responsibility to ensure that discrimination does not take place and that everyone is treated fairly and equally.

Aim

 

The aim of this policy is to achieve equality of care experience by removing any potential discrimination in the way that people are cared for and treated by the Practice, including:

 

  • people with disabilities
  • people of different sexual orientations
  • transgendered and transsexual people
  • people of different races
  • people on the grounds of their sex
  • people of faith and of no faith
  • people in relation to their age
  • people in relation to their social class or medical condition
  • people who work part-time
  • people who are married or in a civil partnership
  • women who are pregnant, have recently given birth or are breastfeeding

 

Putting this policy into practice

 

We aim to develop and support equality and diversity measures by:

 

  • providing patient information in a variety of languages, if required
  • having translation services available for patients who need this
  • providing services that are accessible to patients with disabilities
  • ensuring that care of individuals is planned with their specific needs at the centre
  • tackling oral health inequalities through positive promotion and care
  • involving patient groups and individuals in the design of our service
  • responding positively to the diverse needs and experiences of our patients and the community even when those needs are challenging to deal with
  • ensuring that we join up with services involved with the care of patients with particular medical and social care needs.

 

Comments and concerns

 

If you believe you have been treated in any way contrary to this policy or you have any comments on how we can ensure that it works better, please contact Anoushka Wickramasinghe at the practice. We will investigate your concerns and take appropriate action. 

 

Monitoring and review

 

We will monitor the effectiveness of this policy and the impact on all other relevant policies and practice. This review will happen when necessary and as a minimum annually.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date Statement of Purpose written

 

11/12/17

Author

 

Louise Mather

 

 

STATEMENT OF PURPOSE REVIEWS

 

 

Date Statement of Purpose reviewed

07/05/19

 

Reviewed by

 

Louise Mather

Date HIW notified of changes

07/05/19

 

 

 

Date Statement of Purpose reviewed

 

 05/08/19

Reviewed by

 

 Louise Mather

Date HIW notified of changes

 05/08/19

 

 

 

Date Statement of Purpose reviewed

 

 

Reviewed by

 

 

Date HIW notified of changes

 

 

 

 

Date Statement of Purpose reviewed

 

 

Reviewed by

 

 

Date HIW notified of changes

 

 

 

 

Date Statement of Purpose reviewed

 

 

Reviewed by

 

 

Date HIW notified of changes