Call us 02920 567000
26a Cowbridge Road West, Ely
Cardiff, South Glamorgan  CF5 5BS
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Patient information leaflet 

 

PATIENT INFORMATION LEAFLET

 

Name of establishment or agency

 

Family Dental Care

Address and postcode

 

 

 

 

 

 

 

26A Cowbridge Road West

Ely

Cardiff

CF5 5BS

 

 

 

 

 

 

 

Telephone number

 

02920 567000

Email address

 

familydental5@yahoo.co.uk

Fax number

 

n/a

Name of Registered Manager

 

Anoushka Wickramasinghe

Name of Registered Provider

Anoushka Wickramasinghe

 

 

 

Summary of the Statement of Purpose

 

Information to include:

  • The kinds of treatment, facilities and all other services provided;
  • Opening hours;
  • Arrangements for urgent or out of hours care;
  • Dealing with patients who are violent or abusive to staff;
  • Dealing with complaints.

 

Family Dental Care is focussed on delivering safe and high quality treatment to all Private and NHS patients. We’re a family based dental practice and our patients are of all ages.

 

We want you to be entirely satisfied with your care and treatment. If you are not satisfied, please talk to our complaints manager, Louise Mather, who will deal with the complaint according to the practice complaint policy.

 

Violent or abusive patients will be discharged from the practice and may be reported to the police. Treatment will no longer be provided.

 

The practice opening hours are Monday – Friday 9.00 – 17.00.

 

NHS patients can access the out of hours emergency dental service by calling 02920444500. Private patients can call a mobile number of the dentist from the practice on call. These numbers are displayed in clear view of the entrance of practice, they are also available on our answer machine.

 

 

 

 

 

 

 

 

 

STAFF DETAILS

 

Please provide the following details for all dentists and DCPs at the practice

 

Name

Position

Relevant  qualifications / experience

 

Anoushka Wickramasinghe

Dentist

BDS comm (Wales) MFDS RCS (Eng)

 

Jason Hall

 

Dentist

BDS (Wales) 1997

Caroline Grant

 

Dentist

BDS (Wales) 2009

Paul Edwards

 

Dentist

BDS (Wales) 1987

Nia Morgan

 

Dentist

BDS (Wales) 2002

MFDS RCS (Eng) 2006

Louise Mather

 

Practice Coordinator

National examining board for dental nurses 1996

Savannah Jones

 

Dental Nurse

National examining board for dental nurses 2010

Kate Jones

 

Dental Nurse

National examining board for dental nurses 2011

Ellen Jenkins

 

Dental Nurse

Cert of higher education. Cardiff 2018

Bethany Wattam

 

Hygienist

Diploma in dental hygiene Cardiff 2019

Jayashree Melekote Palaksha

Dentist

Statutory exam 2013

BDS Rajiv Gandhi 2006

 

Ali Al-Rikabi

Dentist

Consultant oral & maxillofacial surgeon

BDS 1996 Baghdad

MFDS 2004 Glasgow

IQE 2005 Edinburgh

MBBCH 2009 Cardiff

MRCS 2010 Edinburgh

FRCS 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PATIENTS VIEWS

 

How do you seek patient’s views on the services / treatments you provide?

 

Via verbal communication, patient feedback forms,online patient feedback, testimonials, online external rating and social media.

We regularly audit patient satisfaction questionnaires on each provider, these are collected and results are discussed at practice meetings. Measuring patient experience of care and treatment highlights areas that need to be improved.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DEVELOPMENT AND TRAINING

 

Arrangements for the appropriate development and training of employees.

 

Annual appraisals and personal development plans.

 

Giving staff the opportunity to attend external CPD courses.

 

Provide in house staff training.

 

Induction programme.

 

Trainee’s are allocated a mentor.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OTHER ADDRESSES

 

Provide the address and telephone number for each of the premises used for the purposes of carrying on a dental care practice by the registered provider.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ARRANGEMENTS FOR ACCESS TO THE PRACTICE

 

 

Cardiff bus 17 & 18 are available from the city centre.

 

Trains Waungron park train station is close by (5 minute walk)

 

Disabled access – We endeavour to see all patient’s who wish to be treated here, and our practice has access for patients with disabilities.

 

Ground floor facilities.

 

Parking at rear of practice.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PATIENT RIGHTS AND RESPONSIBILITIES

 

Provide information on the rights and responsibilities of patients including keeping appointments.

 

 

Responsible for booking regular exam and treatment appointments.

 

To arrive on time for appointment.

 

Parking in correct car park allocated.

 

To inform us of changes to personal details and medical history.

 

To cancel appointments within realistic time scales of our practice policy

 

To make payments within time scale of our practice policy.

 

To respect all staff and other patients

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACCESS TO PATIENT INFORMATION

 

Provide of persons who have access to patient information and the patients’ right in relation to disclosure of such information.

 

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

Information that we collect

We may collect the following information about you:

 

  • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
  • Information about your dental and general health, including

-       Clinical records made by dentists and other dental professionals involved with your care and treatment

-       X-rays, clinical photographs, digital scans of your mouth and teeth, and study models

-       Medical and dental histories

-       Treatment plans and consent

-       Notes of conversations with you about your care

-       Dates of your appointments

-       Details of any complaints you have made and how these complaints were dealt with

-       Correspondence with other health professionals or institutions

  • ·         Details of the fees we have charged, the amounts you have paid and some payment details

 

Anoushka Wickramasinghe is responsible for keeping secure the information about you that we hold.

 

NHS care – Our data protection officer Louise Mather, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

 

Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

 

How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

 

We will share your information with NHS or Denplan in connection with your dental treatment.

 

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.

 

 

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

 

  • Your doctor
  • The hospital or community dental services or other health professionals caring for you
  • NHS payment authorities
  • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
  • Private dental schemes of which you are a member.

 

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

 

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.

Keeping your information safe

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

 

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

 

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.

 

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

 

You can also request us to

 

  • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
  • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
  • Stop using your information – for example, sending you reminders for appointments or information about our service
  • Supply your information electronically to another dentist.

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

 

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

 

 

 

 

 

 

 

 

 

Date Patient Information Leaflet written

 

11/12/17

Author

 

Louise Mather

 

 


 

PATIENT INFORMATION LEAFLET REVIEWS

 

 

Date Patient Information Leaflet  reviewed

 

07/05/19

Reviewed by

 

Louise Mather

Date HIW notified of changes

07/05/19

 

 

 

Date Patient Information Leaflet  reviewed

 

11/06/19

Reviewed by

 

Louise Mather

Date HIW notified of changes

 

11/06/19

 

 

Date Patient Information Leaflet  reviewed

 05/08/19

 

Reviewed by

 

 Louise Mather

Date HIW notified of changes

 05/08/19

 

 

 

Date Patient Information Leaflet  reviewed

 

 

Reviewed by

 

 

Date HIW notified of changes

 

 

 

 

Date Patient Information Leaflet  reviewed

 

 

Reviewed by

 

 

Date HIW notified of changes